Shipping and Return Policy

SHIPPING POLICY/RISK OF LOSS

We make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through our website. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week.

Please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.

All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on our website, as well as the risk of loss for such products, passes from the supplier (Hub Coffee Roasters) onto the buyer once goods leave our facility with the carrier for shipment. Hub Coffee Roasters is not liable for shipping delays or problems incurred during transit after a product has been shipped from our facility.

If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at orders@hubcoffeeroasters.com.

RETURN POLICY

COFFEE RETURN POLICY:

If you are unsatisfied with your coffee purchase from us for any reason, please contact us at orders@hubcoffeeroasters.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, we will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.


DAMAGED, DEFECTIVE OR INCORRECT ORDER RETURN POLICY:

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at orders@hubcoffeeroasters.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. We will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase.  All refunds will be issued to the original form of payment used at the time of purchase.

MERCHANDISE RETURN POLICY:

If you are unsatisfied with your merchandise (non-coffee) purchase from our website for any reason, please contact us at orders@hubcoffeeroasters.com within 30 days of delivery.

We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.

If you qualify for a return, we will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.